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 I have been polling many of our patients during this past year in regards to what you would like to see in an ideal healthy living program.
What follows are those results. They are in the form of frequently asked questions or FAQs that a prospective patient participant might consider if they are contemplating joining the program.
The question that I asked of patients was as follows:
IF YOU WERE CONSIDERING PARTICIPATING IN A HEALTHY LIVING PROGRAM, WHAT WOULD BE THE MOST IMPORTANT ISSUES THAT WOULD HAVE TO BE ADDRESSED SUCCESSFUL IN ORDER FOR YOU TO SIGN UP?
WHAT FOLLOWS ARE THEIR RESPONSES:
FAQ ABOUT H.E.A.L.
What is it?
A One on One Physician led and supervised health living program for both adults and children. The core areas will be teaching good nutrition, fitness and behavior modification to patients to apply to their daily lives.
What services do I specifically receive for this?
1. Wellness Physical Exam by Dr. Paul
2. *Includes but not limited to:
a. EKG
b. lung function
c. body mass composition
d. other baseline measurements
e. blood work**
*May not have to be done if received any of these services within the last six months prior to start.
**Blood work (this will be billed separately through your insurance and may be separate charge that you will receive from your reference lab. This may not be covered by your insurance. It may include but not limited to a lipid profile, thyroid profile, electrolytes, CBC, liver and kidney function, random or fasting blood sugar).
What can I expect from this program and what will you expect me to do?
See Overview section.
Do you guarantee results?
No. There are many variables that go into a program such as this. What I will guarantee that I will give you the tools of implementation for good nutrition, fitness and behavior modification. We may modify the content of the program based on individual progress.
I am pretty busy, do you have flexible times?
The first and eighth (initial and exit visit ) will be more time consuming, we will need to schedule this on Friday a.m. Subsequent visits are done at your convenience with more flexible days and hours.
How long are the visits?
First initial and last exit visit (visit 1 and 8) will be longer than the ones in between. Approximately 30-45 minutes.
I am a patient of Dr. Robin and or Dr. Helen, can we participate?
Yes if referred by respective doctors
What if I want to reschedule appointments or miss my appointment?
Reschedule appointment policy-Since Dr. Paul is creating a 30-45 minute first, second and final visit appointment block for you, the first appointment at its scheduled time is extremely important to keep.
No show without 24 hour pre-notication appointment-see our financial services policy
Please ask receptionist for this information if needed or go to this link for more information: Review our Office Policy
Is everyone interested in participating with H.E.A.L. a candidate?
No. There are two exceptions that would preclude participation:
- Since this program DOES NOT utilize insurance coverage and we accept Medicare assignment, unfortunately, we cannot take Medicare patients in this program since we are not allowed to go outside Medicare for any medical services whether illness or preventative related.
- If patients BMI is over 40.
See also:
Children and adolescent children under 20:
Do you use medications to help me initially?
Yes if indicated
SCHEDULING AND FINANCIAL INFORMATION SECTION
What is the schedule?
There are 2 parts to the program
A. Initial-8 visits usually over 4 months
INITITIATION OF ACTION PROGRAM PHASE
Will generally involve the following:
WEEKLY VISITS
VISIT 1-APPROXIMATE CLINIC TIME (ACT) 45 MIN.-1 HOUR FRIDAY AM ONLY. THE REMAINDER OF THE VISITS WILL BE FLEXIBLE TO YOUR SCHEDULE-MUCH TO TALK ABOUT THIS VISITJ.
-DIET DIARY REVIEW
-PATIENT AND DOCTOR GOALS, EXPECTATIONS AND OBJECTIVES
-BASELINE MEASURMENTS
-FASTING BLOOD WORK
-EKG,
-LUNG FUNCTION TESTING,
-BODY MASS COMPOSITION TESTING
VISIT 2 THROUGH 8-PROGRESS REPORTS AND REVIEW
VISIT 3
VISIT 4
BIMONTHLY VISITS (EVERY OTHER WEEK)
VISIT 5
VISIT 6
MONTHLY
VISIT 7
VISIT 8-MONTH-ON FRIDAY AM-EXIT INTERVIEW
-EVALUATION OF PROGRAM
-DISCOUNTS AND REWARDS GIVEN HERE IF APPLICABLE
CONTINUATION OR MAINTENANCE PHASE OF PROGRAM
FREQUENCY OF VISITS TO BE DETERMINED
How much does it cost?
INITIAL PROGRAM COST
ADULT
$995. Due in full at the end of the first visit.
These prices will be held for all new starts through 2006.
Other discounts and rewards available-see below.
BEFORE YOU BEGIN PROGRAM:
$50.00 SIGN UP RESERVATION FEE NONREFUNDABLE THAT IS DUE PRIOR TO YOUR FIRST FORMAL VISIT. NO APPOINTMENT CAN BE SCHEDULED UNTIL THIS IS SATISFIED.
THIS CAN BE DONE EITHER IN PERSON OR BY MAIL. ALL PAYMENT CASH, PERSONAL CHECK OR CREDIT CARD PAYMENTS (VISA-MASTER CHARGE)
MAINTENANCE PROGRAM COST (AFTER VISIT 8)
WOULD BE $50 DOLLARS PER VISIT FOR CONSULTATION-DUE AND PAYABLE AT THE END OF EACH OFFICE VISIT.
WOULD HIGHLY RECOMMEND TWO MAINTENANCE VISITS MONTHS 5 AND 6. AT THE END OF MONTH 6, YOU MAY A COMPLIMENTARY BODY MASS COMPOSITION AT NO CHARGE.
What if I want to drop out? Do you have a refund policy?
WE HAVE DESIGNED THIS PROGRAM FOR THE PATIENT THAT IS SERIOUS ABOUT IMPROVING THEIR LIFESTYLE, HOWEVER WE UNDERSTAND THAT CIRCUMSTANCES MAY ARISE THAT MAY NOT ALLOW YOU TO CONTINUE WITH THE PROGRAM, AND THEREFORE WE HAVE DEVISED THE FOLLOWING REFUND POLICY FOR THOSE THAT CANNOT COMPLETE THE INITIAL PROGRAM.
REFUND POLICY ON INITIAL PROGRAM COMPONENT ONLY-NOT ON MAINTENANCE PROGRAM
1. IF LEAVE BEFORE OR AFTER VISIT 4 =50% REFUND OF TOTAL PAID OF DEPOSIT RESERVATION FEE AND FIRST VISIT. WILL BE SENT TO YOU WITHIN 30 DAYS.
2. IF LEAVE BEFORE VISIT 8 ONLY=10% REFUND OF TOTAL PAID OF DEPOSIT RESERVATION FEE AND FIRST VISIT. WILL BE SENT TO YOU WITHIN 30 DAYS.
Are there any opportunities for discounts to offset cost of program?
YES, IN FACT , MOST WILL RECEIVE THIS EVEN IF GOALS ARE NOT COMPLETELY MET.
DISCOUNT PROGRAM
THERE ARE 2 FORMS OF ADDITIONAL COST OFFSETS AND INCENTIVES TO KEEP YOU MOTIVATED:
1. TOP AND TOI=TOD-TAKE OFF POUNDS (TOP)=1 DOLLAR PER POUND (BODY MASS INDEX) AND TAKE OFF INCHES (TOI)=5 DOLLARS PER INCH EITHER HIP OR WAIST (HIP-WAIST RATIO), TAKE OFF DOLLARS, THE MORE YOU LOSE.
THIS IS CUMULATIVE AND NOT WEEK TO WEEK. THEREFORE , EVEN IF YOU MEET SOME OF YOUR PREDETERMINED GOALS (ESTABLISHED FIRST VISIT) THERE IS A VERY GOOD LIKELIHOOD, YOU WILL RECEIVE SOME FORM OF DISCOUNT BACK AT THE END OF THE INITIAL PROGRAM.
2.REFERRAL PROGRAM-REFER:
-A FRIEND NOT A CURRENTLY A PATIENT IN THE PRACTICE AND THEY SIGN UP DURING THE TIME THAT YOU ARE PARTICIPATING IN THE PROGRAM. RECEIVE A 10% DISCOUNT OFF TOTAL INITIAL PROGRAM PRICE-PAYABLE AT VISIT 8 ONLY.
-REFER A FAMILY MEMBER AS ABOVE AND RECEIVE 20% OFF. PAYABLE AT VISIT 8 ONLY.
ALL ELEMENTARY SCHOOL CHILDREN WILL BE CHARGED 20% LESS THAN THE ADULT PRICE.
Do you have any reward incentives with the program?
Yes.
*REWARD PROGRAM
When you meet your goals either sometime during or at the end of the initial program, program you may be given one FREE GIFT CERTIFICATE of your choice to the following facilities. Please see rewards plus program for additional benefits. This is only a partial list of affiliate partners as of December 1, 2005. More to follow..
REWARD PLUS PROGRAM-FOR PATIENTS THAT COMPLETE THE 8 VISIT INITIAL PROGRAM-YOU WILL BE ELIGIBLE AT ANY TIME (EVEN AFTER YOU FINISH THE FULL INITIAL PROGRAM!) TO RECEIVE A REWARD DISCOUNT FOR EACH AND EVERY PATIENT THAT YOU REFER WHO STARTS THE INITIAL PROGRAM AT ANY TIME FOR YEARS TO COME.
SOME EXAMPLES OF REWARD CERTIFICATES:
-BOCCI SALON-STERLING HEIGHTS-DETAILS TO BE ANNOUNCED AT INCEPTION OF YOUR PROGRAM
www.boccisalon.com
-STEVE GUSTAFSON DDS-ROYAL OAK –Teeth Whitening
www.royaloakdentist.com
-MATT DARLING YOGA STUDIO IN ROYAL OAK-DETAILS TO BE ANNOUNCED AT INCEPTION OF YOUR PROGRAM
-BEVERLY HILLS CLUB-INTRODUCTORY USE OF PERSONAL TRAINER
www.beverlyhillsclub.net
I like your program! How do I get started?
Simple - Please stop by the office or send in a nonrefundable $50 reservation fee by cash, check or credit card as soon as possible so we can begin scheduling your appointments.
I hope to see you soon!!
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